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We understand that IT and communications are absolutely vital not only for the smooth running of your businesses day to day but also for enabling growth and development. Our goal is to help you achieve success through the very best services and support.
That’s why we have a number of customer support solutions to make sure we can respond in the most efficient way to resolve any of your service queries and minimise the impact on your business. This includes a customised portal, QR code contact points and an emergency number for round the clock support.
Flex is an online portal, accessible 24/7 allowing you to raise and monitor support tickets, either via your desktop, laptop or mobile App.
New tickets are opened via some easy-to-select categories and guided questions make sure we have all the information we need to resolve your issue. By capturing as much information as possible, our team are able to respond quickly.
You can login to Flex to monitor the progress of a ticket, add notes, information, images or files. You will be notified when a member of the Focus team has updated the ticket, preventing any delays with missed calls or emails.
Flex can also provide you with an audit trail of information, ticket stats and an overview of hardware orders made by your employees via a dashboard – a useful analytical tool for IT Directors.
We understand that IT and communications are absolutely vital not only for the smooth running of your businesses day to day but also for enabling growth and development. Our goal is to help you achieve success through the very best services and support.
That’s why we have a number of customer support solutions to make sure we can respond in the most efficient way to resolve any of your service queries and minimise the impact on your business. This includes a customised portal, QR code contact points and an emergency number for round the clock support.
Flex is an online portal, accessible 24/7 allowing you to raise and monitor support tickets, either via your desktop, laptop or mobile App.
New tickets are opened via some easy-to-select categories and guided questions make sure we have all the information we need to resolve your issue. By capturing as much information as possible, our team are able to respond quickly.
You can login to Flex to monitor the progress of a ticket, add notes, information, images or files. You will be notified when a member of the Focus team has updated the ticket, preventing any delays with missed calls or emails.
Flex can also provide you with an audit trail of information, ticket stats and an overview of hardware orders made by your employees via a dashboard – a useful analytical tool for IT Directors.
Industry leading service desk performance and customer satisfaction guaranteed.
Industry leading service desk performance and customer satisfaction guaranteed.
You can quicklly access the Flex support portal using the Focus QR Code.
Focus will also provide WhatsApp Support in the near future, you can register you interest by using the form below.
