{"id":978,"date":"2023-06-09T14:04:44","date_gmt":"2023-06-09T14:04:44","guid":{"rendered":"https:\/\/wearefocus.co.uk\/?p=978"},"modified":"2023-09-05T10:19:47","modified_gmt":"2023-09-05T10:19:47","slug":"we-have-changed-our-ticketing-process","status":"publish","type":"post","link":"https:\/\/wearefocus.co.uk\/blog\/we-have-changed-our-ticketing-process\/","title":{"rendered":"Ticketing Process Updated: We&#8217;ve Implemented Changes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"978\" class=\"elementor elementor-978\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b0fcb4e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5b0fcb4e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b9303b8\" data-id=\"7b9303b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4dc1c434 elementor-widget elementor-widget-text-editor\" data-id=\"4dc1c434\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 30-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Time spent on the phone \/ answering inbound calls is time we could be spending resolving tickets. If we can get more information before we start looking at an issue we are better poised to tackle said issue more efficiently and effectively.<\/p><p>How do I raise a ticket?<\/p><p>1) Visit https:\/\/support.wearefocus.co.uk in any browser.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-983 size-full\" src=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal.png\" alt=\"\" width=\"420\" height=\"367\" srcset=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal.png 420w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal-300x262.png 300w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/p><p>2) You will need to sign in with your Office 365 email address and password (you may be asked to accept when you first login).<\/p><p>If you don\u2019t have an Office 365 account enter your email and you will be asked to choose a password.<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-984 size-full\" src=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal-2.png\" alt=\"portal-2\" width=\"414\" height=\"408\" srcset=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal-2.png 414w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal-2-300x296.png 300w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal-2-24x24.png 24w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal-2-48x48.png 48w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/portal-2-96x96.png 96w\" sizes=\"(max-width: 414px) 100vw, 414px\" \/><\/p><p>2) You will need to sign in with your Office 365 email address and password (you may be asked to accept when you first login).<\/p><p>If you don\u2019t have an Office 365 account enter your email and you will be asked to choose a password.<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-988 size-full\" src=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/permiission-request.png\" alt=\"\" width=\"437\" height=\"535\" srcset=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/permiission-request.png 437w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/permiission-request-245x300.png 245w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/p><p>3) You will be taken straight into the Contact Support menu where (at the top) you can search for the issue you are experiencing. Alternatively, you can look through the categories listed to find the one most relevant to your issue.<\/p><p>The easiest way is searching, however, if for some reason you can\u2019t find what your problem is, just select \u201cSomething Else\u201d at the very bottom).<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-989 size-full\" src=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-1.png\" alt=\"\" width=\"1047\" height=\"624\" srcset=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-1.png 1047w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-1-300x179.png 300w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-1-1024x610.png 1024w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-1-768x458.png 768w\" sizes=\"(max-width: 1047px) 100vw, 1047px\" \/><\/p><p>4) Once you select the ticket most relevant to your problem, follow and fill in the form and press the Submit button. We will then get back to you as quickly as we can.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-990 size-full\" src=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-2.png\" alt=\"inside-portal-2\" width=\"1046\" height=\"678\" srcset=\"https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-2.png 1046w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-2-300x194.png 300w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-2-1024x664.png 1024w, https:\/\/wearefocus.co.uk\/wp-content\/uploads\/2023\/03\/inside-portal-2-768x498.png 768w\" sizes=\"(max-width: 1046px) 100vw, 1046px\" \/><\/p><p>\u00a0<\/p><p><strong><em>What if I have no internet?<\/em><\/strong><\/p><p>You can visit the portal on your mobile phone\u00a0(\u00a0<a href=\"https:\/\/support.wearefocus.co.uk\/\">https:\/\/support.wearefocus.co.uk<\/a>\u00a0or alternatively call us.<\/p><p>\u00a0<\/p><p><strong>What else can I do on the portal?<\/strong><\/p><p>The portal also has guides on the most common\u00a0topics\u00a0users contact us\u00a0about as well as Office 365 training. There is also a\u00a0link to our\u00a0Teamviewer\u00a0&amp; soon we will be providing an online procurement \/ IT Purchasing Portal for clients. We are aiming to launch this Procurement Portal\u00a0in August 2021<\/p><p>\u00a0<\/p><p><strong>Thanks &amp; Regards,<\/strong><\/p><p>\u00a0<\/p><p><strong>The Focus Support Team<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p><i class='fas fa-calendar-alt' style='font-size:14px'><\/i> 9 June 2023 | <i class=\"fa fa-clock-o\" style=\"font-size:14px\"><\/i> Read Time: 6 mins<\/p>\n<p>Our revamped ticketing system simplifies customer support, enabling easier ticket submission. Experience improved assistance with faster and more efficient resolutions.<\/p>\n","protected":false},"author":5,"featured_media":981,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[28,43,20,30,45,24,25,44],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ticketing Process Updated: We&#039;ve Implemented Changes - We Are Focus | IT Support | Microsoft Solutions | Cyber Security<\/title>\n<meta name=\"description\" content=\"Find out how customer ticket raising is changing and its impact on your business. Focus provides various ticketing solutions to help you manage customer support. Stay updated and visit our website to learn more\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wearefocus.co.uk\/blog\/we-have-changed-our-ticketing-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticketing Process Updated: We&#039;ve Implemented Changes - We Are Focus | IT Support | Microsoft Solutions | Cyber Security\" \/>\n<meta property=\"og:description\" content=\"Find out how customer ticket raising is changing and its impact on your business. Focus provides various ticketing solutions to help you manage customer support. 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