ISO 9001 & 27001 Audits Passed with Flying Colors!

Passed-with-flying-colours-blog-1

It is important for us to make sure that ISO is more than just a paperwork exercise & that it helps us to improve processes & service delivery. This year we smashed our target for CSAT target (customer satisfaction % for those who don’t know the acronym!) so much so that this years target is to maintain current levels! In 2020 we had a score of 95.8% so we set a target for 97% satisfaction. We surpassed this by quite some margin & the live score today stands at 98.8%. We are incredibly proud of this & is a real testament to how our staff care about delivering a positive outcome for clients. It’s not all about the technology, we are focused on you & your people.

At the start of the pandemic when everyone had to start working from home, naturally this was very easy for us to implement & we had all the necessary tools to get homeworking operational. With some clients, who maybe hadn’t fully embraced the cloud yet, there was a little more work to do, however we made it happen.
One thing that became clear, is that with people working in multiple locations was a challenge to overcome with inter-team & inter-departmental communications within the business.

Get Tech Tips To Your Email

Fill In The Form Below To Subscribe

Name
This field is for validation purposes and should be left unchanged.

Related articles

Recommended Articles

16 August 2023 | Read Time: 6 mins

Increasingly, businesses are embracing flexibility by enabling employees to work beyond traditional office spaces. Explore the evolving trend of remote work.

2 January 2018 | Read Time: 6 mins

While it’s true that hosted desktops make up a part of SaaS, they are such a popular choice that we thought that they were worth an extra mention.

15th Febuary 2025 | Read Time: 3 mins

Matt joined FOCUS IT in 2016, bringing with him a passion...

Recommended Articles

5 January 2021 | Read Time: 2 mins

As the holiday season fades and spring approaches, we reflect on the past month and share exciting news about our latest Cyber Security offering. Stay tuned for updates!

8 September 2018 | Read Time: 3 mins

Efficient agency operations depend on quick and effortless file retrieval from the storage system, ensuring productivity and smooth workflow at all times.

17 February 2017 | Read Time: 4 mins

Protecting your network isn’t just about setting up a security wall and hiding behind it, hoping the attackers can’t spot you.

Find Out More

Chat with one of our experts and find out how we can help you.

flex-portal-logo

Request A Flex Demo

Please fill in the form below an we'll do the rest.

Name
This field is for validation purposes and should be left unchanged.
auth-ico

Need Quick Support?

You can use the QR code below, or use the form below to register your interest for Focus WhatsApp support.

Name
This field is for validation purposes and should be left unchanged.